Customer Support Representative

Rahway, NJ, USA

Job Type

Full Time

About the Role

Help parents navigate the child care assistance program and review the status of their application.

Requirements

  • Provide exceptional call interaction to ensure the best possible experience.

  • Highly motivated to find solutions for callers.

  • Able to maintain constructive discussions during difficult interactions.

  • Three or more years experience in high volume call center.

  • Ability to manage multiple software programs during calls.

  • Computer literate.

  • Bilingual and plus.

About the Company

Community Coordinated Child Care of Union County is a not for profit resource and referral agency. We attempt to meet the wide range of needs families face as they raise young children.

We believe that all families should have good child care that they can afford. CCCC works with parents, community, business, and government. CCCC helps parents find services to help them.

The agency helps the early childhood centers and family child care providers by giving training and other help to improve their programs.